In case you haven’t found the
information you’re looking for, here are some FAQ’s to help you buy
with confidence from Quicks.
Are your prices really that competitive?
Yes. We research our prices daily, to ensure
they remain the lowest in the market place.
How do you establish how much you’ll buy my car
for?
We have a dynamic team of experts, with
computers, notepads and glasses (so you know they’re serious) who
monitor the market to establish your car’s current value. And
that’s the price we offer.
Is it really easier to buy from Quicks?
Yes – we understand your doubt as everybody
says they make it easier for you to buy a car; but we take away as
much hassle as we possibly can and make it easy to shop with us
either online, at our showroom or even over the phone - so you
don’t need to keep visiting main dealers.
But if you do visit Quicks, you can be
guaranteed a hearty cup of tea or coffee while you take a look
around what we have on offer. We’ll organise part-exchange
valuations while you wait, same-day test drives, and even
great-value finance and after-sales packages – all to save you from
shopping around. And we only sell from stock, so your car will be
ready to collect just a couple of days after you've made your
decision.
Will I really save money?
We offer great value in everything that we do,
from the price of the car itself (you could save up to £10,000
compared to main-dealer prices) to our competitive finance deals
and high-quality aftercare packages. Because of the size of our
operation, we can do all this without sacrificing quality or our
high levels of service.
I just read the answer a couple questions back, is it
actually easier to buy from Quicks?
We really do make it easier, and then
some. Offering a kids cinema, full cafe and a virtual store
to browse our cars (so you’re not hiking miles to find the right
car for you), we’ve made it easier and just better to do so from
Quicks.
Is Quicks regulated by an industry body?
Yes – we’re members of and regulated by:
1. The
Financial Services Authority (member no 305727)
2. West Yorkshire Trading Standards
Motor Trade Partnership
3. Tameside Trading
Standards
4.
South Yorkshire Trading Standards Motor Trade Partnership
What checks do you make before selling a
car?
1. We only stock vehicles with a warranted
mileage, which have had either one owner, or have been checked by
the Vehicle Mileage Check service (recognised by Trading Standards.
(New, delivery-mileage and one-owner vehicles do not require a
mileage check, as we obtain an invoice from the supplier confirming
that the mileage is warranted.)
2. We thoroughly inspect every car on arrival. Our team of
mechanics, cosmetic repair specialists and valeters then prepare
every vehicle to our exacting standards. We also quality-check
every vehicle before it is put on display.
3. If we doubt any vehicle, we simply don't accept it for sale. So
you can buy a second-hand car from us with complete
confidence.
4. We then re-check your car the day before you pick it up, making
sure it meets our stringent standards, and is totally safe, before
it is handed over.
5. For complete piece of mind, your personal handover executive
will ensure that you are 100% confident with the controls of your
new car before you drive away.
Do I need an appointment for a
test-drive?
No. We understand that testing a car, much
like trying on a pair of shoes, is a critical part of the buying
experience, so just get in and have a go!
Can you help me finance my new car?
We offer one rate of finance, competitive with
all the major banks, so you don’t need to shop around for the best
deal.
Are there any costs on top of the advertised
price?
The only charges come from Road Fund License,
Cherished Number Transfer/Retention (if applicable) and our
optional VSV fee, just £98.38 which covers the provenance check
required for us to authenticate your chosen car and it’s details,
preparation and valet.
Can you arrange delivery?
We do not deliver as we cannot guarantee the
service levels offered by transport companies.
Can you arrange to transfer cars from one site to
another?
Yes. Our cars can be transferred to the store
nearest to you, all we ask from you is a £200 transfer fee, which
is redeemable against the price of your car or fully refundable if
you change your mind upon viewing the car.
How quickly will I be able to organise collection of my
car?
Very quickly, we are called Quicks after
all. We can provide same day delivery providing we have an
available collection appointment. The only delay is if you
have a cherished number plate that we need to put on retention for
you.
What if I find the same car cheaper
elsewhere?
We’re confident you won’t! That confident,
that we’ve introduced the Quicks price pledge. Should you find the
same car for less elsewhere within 7 days of purchase we’ll refund
the difference.
What if I change my mind?
Buying a car is normally the second largest
purchase we’ll ever make. And we recognise that sometimes when we
buy a car it doesn’t always fit our requirements as well as we
thought it would. So at Quicks, if you want to return your car for
any reason within a 7 day period, you can. All you need to do is
bring it back in the same condition in which it was purchased and
we’ll give you a full refund. We’re confident that you won’t need
it, but it’s available just in case.
What happens if I have an issue after
delivery?
We have a central customer advisors team who
are available 7 days a week to assist with any queries you may have
after you’ve taken delivery of your car. And remember if you’re not
completely happy with it we offer a 7 day money back guarantee.
If you have any further questions about Quicks
and car buying the way it shoud be, please contact us on 0845
345 9701
You have actually made it easier to buy with Quicks
haven’t you?
Yes. Yes we have, dear inquisitive
one.